Policies and Procedures

Below is an exmaple of what you will review and sign in our office at your visit.

Thank you for choosing Integrated Pathways and entrusting us with your child’s development and therapy needs. As we start a new year in 2024, we want to inform you of a few changes and policy reminders for Integrated Pathways. 

Please read thoroughly and initial beside each statement. If you have questions about the policies listed below, please ask your therapist for clarification. 

▢ I understand that Integrated Pathways will charge $25 for 60-minute sessions and $40 for 90-minute sessions to families (non-Medicaid) who do not call, text, or email at least 4-6 hours ahead of time to cancel or outright do not attend their appointment. 

▢ I understand that if I ‘no show’ at least three appointments, my child will be discharged from Integrated Pathways.

▢ I understand that if I chronically cancel appointments (30% of scheduled visits within a 12-week period), I may be discharged from the practice or put back on the waitlist until a more conducive appointment can be found. 

▢ I understand that I must review my insurance policy and benefits. This includes understanding how many OT visits I am allotted, my deductible, and any copays that will occur after I meet my deductible. I understand that it is not the responsibility of Integrated Pathways to inform me of this information. Integrated Pathways will happily provide your benefit information when requested through Stephanie Cooper. stephanie.cooper@medcredips.com or 423-455-8358

▢ I understand that I may be responsible for a portion of my copay at the beginning of my session until my deductible is met. 

▢ I understand that Courtney Pittman works with an episodic care schedule, and I will be asked to take a 12-week break.

▢ I understand that my balance should not exceed $250 with Integrated Pathways, or my child will be placed on hold until the balance is paid. 

I understand that Integrated Pathways can not receive reply texts or emails through reminder texts and emails. If I need to cancel my appointment, I must contact my therapist directly or text 423-645-2746